Privacy Policy

1. Data Controller

Controller: Green Power Tour, S.L.
Trade name / Brand: Grex Tours
NIF/VAT: ESB12345678 (replace)
Address: Gran Via de les Corts Catalanes, 780, L’Eixample, 08013 Barcelona
Email: greenpowertours@gmail.com
Phone: +34 672 519 597
Responsible domains: https://grextours.com

2. Personal Data We Collect

Booking and contact data: name, email, phone, party details, tour selections, special requests.
Payment data: transaction identifiers/status via our processor; no full card storage (replace with exact practice).
Technical and usage data: IP, device, browser, pages, timestamps.
Cookies and similar technologies: see Cookies section below.
Social media interactions: public data when you interact with our official accounts.

3. Purposes and Legal Bases

Booking management and customer support: contract performance.
Billing, accounting, and legal compliance: legal obligation.
Security, fraud prevention, and service integrity: legitimate interests.
Analytics and service improvement: consent via cookies or legitimate interests with safeguards.
Marketing communications: consent (opt‑in) or legitimate interest where allowed, with easy opt‑out.

4. Retention

Booking/contract data is kept for statutory limitation and tax periods (confirm locally). Marketing data is kept until consent withdrawal or objection. Cookies are retained per lifetimes disclosed below. Security logs are kept for a limited period necessary for security and auditing.

We share data with payment processors, booking/CRM providers, email services, analytics vendors, and hosting. Transfers outside the EEA (if any) rely on appropriate safeguards (e.g., Standard Contractual Clauses). We do not sell personal data.

6. Your Rights

Access, rectification, erasure.
Restriction, objection.
Portability.
Withdraw consent at any time.
Contact: greenpowertours@gmail.com or the postal address above.
Complaint: Spanish Data Protection Agency (AEPD).

When you interact with our official pages (e.g., Instagram, Facebook, TikTok), we may access your public profile data as provided by those platforms. Your use of those platforms is governed by their policies. We may moderate content per our community rules.

8. Cookies and Similar Technologies

8.1 What Are Cookies

Cookies are small files placed on your device to operate the site, remember preferences, analyze usage, and personalize content or advertising (if used).

8.2 Types of Cookies We Use

Strictly necessary: essential for booking steps, load balancing, and security.
Preferences: remember settings such as language.
Analytics: measure usage and performance.
Marketing/Advertising: personalize and measure campaigns.

8.3 Third Parties

Some cookies are set by third parties (e.g., analytics, booking engine). See our Cookie settings panel or full Cookie List for names, purposes, and lifetimes.

8.4 Consent and Control

On your first visit, you can accept, reject, or customize non‑essential cookies. You can change your choices at any time using the Cookie settings available in the site footer.

8.5 Cookie Lifetimes

Non‑essential cookies persist for the periods listed in our Cookie List. Session cookies expire when you close the browser.

9. Security

We apply organizational and technical measures appropriate to the risk, including encryption in transit and access controls, and we assess our processors’ safeguards.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated on this page. Last updated: 20 October 2025.

Contact

greenpowertours@gmail.com
Gran Via de les Corts Catalanes, 780, L’Eixample, 08013 Barcelona